Refund policy

Returns and refunds

Vitality Nest is your point of contact for order and return support, even when an item is shipped directly by a supplier. To get started, request an email reply. Include your order number, the item, and the reason for your request.

Our 30-day return window

You can request a return within 30 days of receiving an item. For a change-of-mind return, keep it unused, in its original condition and packaging, with tags, accessories, and any safety or hygiene seals intact. Proof of purchase is required. These conditions apply to our voluntary return offer and do not limit your statutory rights.

Supplements, food, and personal-care items

For health and hygiene reasons, opened or used supplements, food, cosmetics, and personal-care products are not eligible for a change-of-mind return under our voluntary policy. Perishable items are also excluded from this voluntary offer. If an item is damaged, defective, unsafe, or incorrect, contact us regardless of whether it has been opened.

How the return works

We review your request and coordinate the appropriate return destination with the supplier. If a return is needed, we provide the instructions and any return label. Please do not send goods to the address on the original parcel or combine items from different suppliers without our instructions. Keep your postage receipt and tracking details.

Eligible returns under our 30-day policy have free return shipping and no restocking fee. Please use the return method we provide; contact us before buying postage yourself.

Damaged, faulty, or incorrect items

Please report an issue as soon as you discover it and keep the item and packaging. We may ask for photographs of the item, packaging, and shipping label to help arrange a replacement, return, or refund. Reporting promptly helps us resolve supplier claims; it does not shorten any rights you have under applicable law.

Refunds and cancellations

We will email you about the outcome of your request. Approved refunds are issued to the original payment method after the return has been received and assessed, or when we confirm that no return is required. Your bank or payment provider may take additional time to post the funds. We remain responsible for any refund owed to you and will meet applicable legal deadlines; our arrangements with a supplier do not reduce your rights.

For a change-of-mind return under our voluntary policy, original delivery charges are not refunded unless required by law. If you need to cancel an order, request an email reply as soon as possible. Orders already fulfilled may need to follow the return process.

UK and EU cancellation rights

Where UK or EU distance-selling rules apply, you generally have 14 days after delivery to notify us that you are cancelling, followed by 14 days to send the goods back. Applicable exceptions include certain perishables and sealed goods unsealed after delivery that cannot be returned for health or hygiene reasons. Statutory cancellation refunds include standard outbound delivery where required and follow the applicable 14-day deadline; where permitted, we may wait until we receive the goods or evidence that they have been sent back. Our voluntary conditions do not replace these rights.

Nothing in this policy limits your rights concerning faulty, misdescribed, or undelivered goods, or any other mandatory consumer protection.